Store Policy

CONFIDENTIALITY: The ideas contained in this proposal are submitted to you in strict confidence. They are not to be disclosed to others, or be used by you, without the express written consent of 3-generations.com. 3-generations.com agrees to not solicit other parties involved at this event. Inquires made by other parties will be handled professionally and ethically, and in a manner that has been mutually agreed upon by both parties.

LICENSE: All wholesalers must have resellers number and a copy is required from 3-generations.com to keep it on your file.

PAYMENT: It is the policy of 3-generations.com to require a deposit of 50% of the amount of the contract to confirm the date of the event or at least 30 days prior to the event date. Events requiring new custom made items will require a minimum deposit of 75% of the amount of the contract. A valid credit card (Visa, Visa, and Amex) is required for security deposit. The balance is due and payable upon delivered, pick-up or the completion of the setup of the event. All additions and deletions will be handled separately.

CONDITIONS: All merchandise remain the property of 3-generations.com. Items lost, damaged (Any kind of Wax, Holes, Graffiti, Ink, Gum, Rips, excessive of non washable stains), or stolen will be billed at replacement cost and it will be charge to credit card on file. Full replacement cost will be charge to make sure that we make substitutions to assure the highest quality possible.

3-generations.com agrees to provide to the best of its ability all arrangements contracted for, but is not liable for any delays or changes caused by color variation due to dry lot differences, lost, late or misdirected deliveries due to freight carriers errors, quarantine, weather, war, or other unforeseen circumstances, including acts of God. In all cases, 3-generations.com will not be liable for more than the agreed upon rental amount.

All sales are final no transfers or store credit. Once merchandise leaves our warehouse the sale is concluded.

LATE RETURNS: 3-generations.com has a high quantity of daily rentals and all rental items are due the next business days else 10% of your total amount will be charge each day items are late. 3-generations.com is not responsible for delivery, set up or picking up any rentals unless is specify in the contract.

CANCELLATIONS: No refunds or transfers on cancellations.

DELIVERY: There is a delivery fee charge depending on the distance. Our drivers will wait 10 minutes if customer is not available, after 10 minutes additional charges will apply if driver has to wait for customer. Our delivery fees are subject to change without notice due to fuel price increase.

Customer holds blameless 3-generations.com for any and all damages incurred during delivery, installation, removal, and/or loading/unloading of all rentals and customer’s vehicle, with/of equipment.

Prices and terms are subject to change without notice.

Thank you for considering 3-generations.com for your special event needs, we look forward to serving you.